Privacy Policy

Stratus Building Solutions of Fort Lauderdale ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us, including via SMS/text messaging programs. Please read this policy carefully.

1. Information We Collect

Information You Provide Directly

• Contact Information: Full name, business name, email address, phone number, and mailing address.
• Service Inquiry Details: Type of facility, square footage, cleaning frequency preferences, and any notes you include in forms.
• Communications: Records of emails, phone calls, SMS exchanges, and any correspondence with our team.

Information Collected Automatically

• Device & Browser Data: IP address, browser type and version, operating system, device identifiers.
• Usage Data: Pages visited, time spent on pages, links clicked, referring URLs, and navigation paths.
• Location Data: General geographic location inferred from your IP address.
• Cookie & Tracking Data: See Section 5 for full details.

Information from Third Parties

• Lead generation platforms and CRM tools we use to manage inquiries.
• Publicly available business directories (e.g., Google Business, LinkedIn) when researching potential service fits.

2. How We Use Your Information

Purpose	Description
Service Delivery	To respond to cleaning service inquiries, schedule consultations, and fulfill contracts.
Communications	To contact you via phone, email, or SMS regarding your inquiry, estimate, or ongoing service.
Marketing	To send promotional materials, special offers, or service updates — only where you have given consent.
Customer Support	To address questions, complaints, or service issues.
Legal Compliance	To comply with applicable laws, regulations, and legal obligations.
Analytics	To analyze website performance and improve our services and user experience.

We will not use your personal information for purposes materially different from those listed above without first providing notice and, where required, obtaining your consent.

3. SMS / Text Message Opt-In Details

These messages may include: service quotes, appointment reminders, follow-up communications regarding your inquiry, and occasional promotional offers related to commercial cleaning services.

Message frequency: Message frequency varies based on your inquiry and service status. You may receive up to 5 messages per month.

Message & data rates may apply. Standard carrier messaging rates apply depending on your plan.

How to Opt In

You opt in to our SMS program by providing your mobile phone number and submitting a form on our website, or by texting a keyword to our number as instructed on-site. Consent to receive SMS messages is not a condition of purchasing any service.

How to Opt Out

• Reply STOP to any SMS message you receive from us. You will receive a final confirmation message and no further messages will be sent.
• Reply CANCEL, END, QUIT, or UNSUBSCRIBE — all are accepted opt-out keywords.
• Contact us directly at (954) 623-8433 or [email protected] to request removal.

Need Help?

Reply HELP to any SMS message for assistance, or contact us at (954) 623-8433. We will respond within 1 business day.

4. No Sharing of SMS Opt-In Data

This applies to all personal information collected as part of the SMS opt-in process, including your name, phone number, and the fact that you have consented to receive messages from us.

We do not share SMS opt-in data with affiliates, partners, lead brokers, data aggregators, or any other third party for marketing use — period.

Limited Disclosure Exceptions

We may disclose your personal information (but not your SMS opt-in data for marketing purposes) only in the following limited circumstances:

• Service Providers: Trusted technology vendors (e.g., CRM platforms, SMS delivery providers) who process data on our behalf under strict confidentiality agreements. These parties are prohibited from using your data for their own purposes.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Protection: To protect the rights, property, or safety of our company, employees, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets — subject to confidentiality obligations and prior notice to you.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage.

Cookie Type	Purpose	Duration
Essential	Required for the website to function (form submissions, session management).	Session
Analytics	Track page views, traffic sources, and user behavior (e.g., Google Analytics).	Up to 2 years
Marketing	Display relevant ads on other platforms (e.g., Google Ads, Meta Pixel).	Up to 90 days
Functional	Remember your preferences to personalize your experience.	Up to 1 year

Third-Party Tracking

We may use third-party services including Google Analytics, Google Ads, and Meta (Facebook) Pixel. These services may set their own cookies. Please refer to their respective privacy policies for more information.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when cookies are set. Disabling certain cookies may affect the functionality of our website. You may also opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

6. Data Security Practices

We take the protection of your personal information seriously and implement appropriate administrative, technical, and physical safeguards, including:

• Encryption: Data transmitted to and from our website is protected via SSL/TLS encryption (HTTPS).
• Access Controls: Personal data is accessible only to authorized employees and contractors who need it to perform their job duties.
• CRM Security: We use reputable, SOC 2-compliant CRM and SMS platforms with built-in security controls.
• Data Minimization: We collect only the information necessary for the stated purposes.
• Retention Limits: Personal data is retained only as long as needed to fulfill the purposes described in this policy or as required by law. Inactive records are deleted or anonymized within 24 months.
• Vendor Agreements: All third-party processors are bound by data processing agreements that require them to protect your information.

No method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

7. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out of SMS: Withdraw your consent to receive SMS messages at any time (see Section 3).
• Opt-Out of Marketing Emails: Unsubscribe from email marketing by clicking the unsubscribe link in any marketing email or contacting us directly.
• Data Portability: Request your data in a portable format where technically feasible.
• Non-Discrimination: We will not discriminate against you for exercising any of these rights.

How to Exercise Your Rights

To make a request or update your information, contact us at [email protected] or (954) 623-8433. We will respond to verified requests within 30 days.

8. Age Restriction

Our services and website are intended for adults 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18. Our SMS messaging program is available only to individuals who are 18 years of age or older.

If you are under 18, please do not submit any personal information through our website or opt in to our SMS program. If we become aware that we have inadvertently collected personal information from a minor, we will promptly delete that information. If you believe we have collected information from a minor, please contact us immediately at [email protected].

9. Carrier Liability Disclaimer

Stratus Building Solutions of Fort Lauderdale uses third-party SMS delivery providers and mobile carriers to transmit text messages to you. Mobile carriers (e.g., AT&T, Verizon, T-Mobile) are not liable for delayed or undelivered messages.

Factors outside our control — including carrier outages, network congestion, incorrect phone numbers, or device issues — may affect SMS delivery. We do not guarantee that all messages will be delivered, and we are not responsible for any delays or failures caused by third-party carriers or platforms.

Message and data rates may apply based on your mobile carrier plan. Contact your carrier for information about your plan's messaging rates.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page, post the revised policy on this page, and where required by law, notify you via email or SMS.

Your continued use of our website or SMS program after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: